A better way to connect on POrt
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How might we design a frictionless connection experience that prioritizes speed, security, and scalability—eliminating the need for phone numbers?
When introducing a novel feature, we prioritized user behavior over assumptions to create a seamless experience. Our approach included:
📊 Competitor Analysis – We studied WhatsApp, Signal, Telegram, and KakaoTalk to understand industry trends.
🗣️ User Insights – Surveys and secondary research helped us uncover how people naturally connect.
🔗 Key Findings – Users rely on shared links to join groups or add contacts, and limiting connections creates a sense of exclusivity.
Building Superports required a dynamic, iterative approach that adapted to technical advancements and evolving feature goals. Our process focused on:
🔄 Rapid Iteration & Stakeholder Alignment – Multiple cycles of prototyping, pitching, and refining based on cross-functional feedback.
📊 Competitive UX Benchmarking – Analyzed industry leaders to identify whitespace opportunities and enhance differentiation.
🎨 High-Fidelity Design – Developed pixel-perfect screens while ensuring scalability within an evolving design system.
🛠️ Building Design Systems – Balanced feature finalization alongside building design systems and writing design documentations.
💡Solution
➡️ The resulting flow offered a comprehensive system where a user could initiate, customize, share and view new and existing superports. The user now as the option to set the number of connections he would like to establish with a particular superport.
Setting access Controls for your contacts on Port
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